Product Support Analyst

Description:

• Support integrations that join applications and business processes together to streamline our business • Troubleshoot complex and distributed systems • Troubleshoot technical problems and properly document all customer requests via a ticketing system • Consult and build knowledge documents to implement solutions • Collaborate with team members and subject matter experts to solve difficult problems • Assist in identifying process improvement opportunities, both within and outside our group • Work with modern platforms such as Splunk, SaaS APIs, AWS serverless, etc. • Participate in a shared on-call rotation (approximately 1 week per quarter)

Skills:

Sql, aws services, splunk, etl, Technical support, Support, Troubleshooting, Customer service

Top Skills Details:

Sql,aws services,splunk,etl

Additional Skills & Qualifications:

• Experience in event based and API integration • Experience in SPLUNK • Experience with AWS Technologies and Services • Experience in delivering data for analytics purposes • Strong ability to collaborate across the team

Experience Level:

Intermediate Level