Site Coordinator

Site Coordinator Position Profile
Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operates office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping & receiving
  • Delivering and processing mail
• Handles formal contact with the customer on a daily basis.
• Implements and manages Ricoh Service Excellence Programs.
• Operates required equipment/software efficiently to meet service level agreements.
• Achieves profitability by effectively utilizing company materials and supplies.
• May maintain daily routine functions including:
  • Creating/completing work orders
  • Contractor monitoring
  • Inspections
  • Reporting facility-related issues
  • Providing support as required
• May interact with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory and reordering.
• May coordinate conference rooms and manage A/V equipment resources.
• Maintains positive internal working relationships through professional communication.
• Collects and provides data to leadership and customers; may include monthly reporting.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

• Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels.
• Work assignments are diversified; requires interpreting, comprehending, and applying complex material and instructions.
• Some physical effort required:
  • May involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts).
• Moderate dexterity required:
  • Regular use of basic tools and equipment (calculator, keyboard, hand tools, eye/hand coordination).

Note: The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.