Desktop Support Technician - Frankfort

Description:

Desktop Support position in Frankfort, KY. This positions will be onsite roles, working directly with customers, as required. We are looking for a very knowledgeable, experienced techs with excellent customer service skills. The candidates need to be experienced in desktop support: installation, troubleshooting, and repair/replace, in a primarily windows based environment. Apple mobile product support experience a bonus. Will be working through a backlog of trouble tickets, deploying hardware, performing asset management tasks, etc. Basic network troubleshooting skills will be helpful.

This position will join a team of several Field Services Techs that support multiple state agencies housed within the a few buildings in Frankfort.

Skills:

windows, outlook, o365, win 10, active directory, Desktop, Support, Help Desk, Troubleshoot, Customer service, Troubleshooting, Desktop, Office 365, Service desk, Ticketing system, Application support, Outlook, Install, O365, Win10, Mobile device, excel data entry, Dns, Hardware Repair, Printers, customer service oriented, Windows 10, Help desk, Active directory, Hardware, Technical support, Servicenow, Deployment, Imaging, Help desk support, Hardware support, Sccm, tableau, Hardware/software

Top Skills Details:

windows, outlook, o365, win 10, active directory, Desktop, Support, Help Desk, Troubleshoot, Customer service,Troubleshooting,Desktop,Office 365,Service desk,Ticketing system,Application support,Outlook,Install,O365,Win10,Mobile device,excel data entry

Additional Skills & Qualifications:

Customer service is huge, excellent communication, team player, and someone that is willing to ask for help when needed. Interpersonal and teamworking skills are extremely important. If they don't get the impression that the Tech will be customer focused, that person will not work out for very long.

Experience Level:

Expert Level