CSR*Onsite To Hybrid* Louisville Ky, 19 Hr

TEKsystems is hiring Customer Services Representatives for a global company established in 1949. This well-known company provides human capital management solutions and business outsourcing services, including payroll, HR, and benefit administration. Come join our team!

Preferred Skills & Qualifications:

• 1 year Customer Service Must have patience and compassion, will be learning call center skills during training so prior experience is not required but it's a plus!).
• Computer Skills (must be able to navigate Office, work through multiple tabs, and learn and understand WebEx).

Job Title: Benefits customer Service Rep

Pay: $19.00 an hr

Hours: 8-hour shift M-F between the hours of 8 am and 8 Pm (must have full availability between the hours of 8 am and 8 pm)

Training: Onsite for first 4 – 5 weeks, then hybrid transition to regular schedule.

Location: , Louisville, Kentucky, 40299 Hybrid after training (3 days in office and 2 days at home).

Duration: 4-month contract with possibility to extend or go perm. (Top performers will go perm)

Start date: 9/30

Description:

As a Customer Service Representative, you would be responsible for assisting clients with inquires and issues related to company products and services involving benefits administration.

Job Duties:

• Taking 30-40 inbound calls a day in a que
• Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
• Pinpoints needs for modification or changes in program design and administrative procedures.
• Records employee enrollment in benefits.
• Explains and interprets more complex aspects of company insurance programs to employees and dependents.
• Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Additional Information:

• Must have a smartphone to download applications.
• Equipment will be provided.
• Must have internet and quiet and secure work environment at home.

Experience Level:

Entry Level