Enterprise Service Desk Sr/Mid
Posting ID: JP-002660722
Job Description Enterprise Service Desk Specialist Senior/ Mid Education Required/Years of Experience: -Certification: IAT Level 2 (Sec+CE) -0-3 years of experience at and IT Service Desk -Security Clearance: Ability to obtain a Single Scope Background Investigation (SSBI), interim to start. -High school Diploma or General Equivalency Diploma (GED) This Service Desk supports the Marine Corps MCCOG (Marine Corps Cyber Operations Group) • Conduct operations in support of the Enterprise Service Desk. • Execute scripts and answer calls. • Troubleshoot, resolve, and/or escalate technical issues. • Open and close tickets. • Correlate events and incidents for management of Information Technology (IT) Services. • Experience in IT customer service including IT ticketing system experience and experience in remote desk takeover tools and usage. • Experience meeting service level goals and targets. • Prefer a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. Must possess MTA for Windows OS certification
Help desk, Service desk, Windows 10, Troubleshooting, Ticketing system, Technical support, security+, comptia security +, Windows 7, A+, Remote support, Password reset, Help desk support, active directory, office 365, application support, windows, remedy, end user support, secret clearance, Customer service, customer service oriented, phone support, phone etiquette
Top Skills Details:
Help desk,Service desk,Windows 10,Troubleshooting,Ticketing system,Technical support,security+,comptia security +,Windows 7,A+,Remote support,Password reset,Help desk support,active directory,office 365,application support,windows,remedy,end user support
Additional Skills & Qualifications:
Ability to work as a team, understand military processes and communicate an issues through the proper channels
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072