Online Banking Specialist (Customer Service Center)

TekSystems is currently hiring for a customer service representative/call center representative in the Lynn, MA area!

MUST HAVE: 1 year of customer service experience!

Description

Position Description

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.

• Provide a high level of customer service to all online banking end users.

• Provide support to online banking call volume for the customer service center

• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.

• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.

• Process new online account set-ups and perform ongoing maintenance to existing online accounts.

• May be required to assist other areas of the call center on an as-needed basis.

Additional Skills & Qualifications

Position Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment (open to considering corporate settings, retail, restaurant, hospitality, etc.).

• Friendly, outgoing, positive, “can-do,” enthusiastic, motivated personality/attitude.

• Ability to articulate solutions in a demanding environment.

• Previous retail banking experience highly preferred but not required.

• Prior call center or high-volume phone environment experience required.

• Ability to troubleshoot technology issues and discuss/provide solutions to customers.

• Proven skills and experiences in organization, creative problem solving, multitasking, attention to detail, responsiveness/sense of urgency, deadline-driven, and professionalism.

• Excellent verbal and written communication skills (vocal and able to communicate effectively on a team) – strong writing skills are a must for customer email correspondence!

• Reliable and consistent weekly attendance.

• Computer proficiency including web navigation, typing skills, and internet terminologies (will be working in 10+ different systems daily).

• Outstanding customer service skills, empathetic, and customer-centric.

• Ability to make sound decisions independently.

• Ability to learn new concepts quickly and easily in an ever-changing environment

• Ability to recognize and resolve customer issues promptly, using courtesy and tact.

• High school diploma or GED.