Call Center Representative
Waste Connections, Inc.
Posted Wednesday, September 18, 2024
Posting ID: WCGWCUUSR80382EXTERNALENUS
South Yarmouth, MA
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Nauset Disposal is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA.
Schedule is Monday through Friday, 8:00am to 5:00pm.
JOB RESPONSIBILITIES:
Schedule is Monday through Friday, 8:00am to 5:00pm.
JOB RESPONSIBILITIES:
- Serve as point of contact for all internal and external customers (new and existing)
- Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
- Analyze account activity and suggest opportunities for service improvements to the customer.
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Liaise with internal teams to determine service requirements, resolve problems or complaints.
- Coordinate drivers according to customer requests
- 1 year of customer service/office admin experience
- Excellent time management and prioritization skills
- Strong written and oral communication skills
- Critical and logical thinking skills
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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