Job Title: Global Customer Service Representative

Job Description

As a Global Customer Service Representative, you will be responsible for managing and updating the CRM with new leads, creating and screening accounts, looking for international red flags, and interacting with vendors and suppliers to expedite orders. You will handle order tracking, status updates, and provide customer notifications of any changes. Additionally, you will process international web orders, provide bank details, follow up on payments, and ensure accurate entry of information using the ERP system. You will work closely with the Global AE, manage pricing according to guidelines, and obtain approval in competitive situations. You will resolve routine issues, communicate solutions to customers, and confer with Managers for difficult cases. Maintaining up-to-date knowledge of products and technology is essential to provide the best solutions for customers. You will keep the contact database updated with quotes and follow-up dates, distribute documentation and marketing emails, and assist new affiliates with international order entry.

Qualifications

• CRM management
• Account creation and screening
• Order tracking and status updates
• International web order processing
• ERP system utilization
• Pricing management
• Effective communication
• Problem-solving
• Customer service
• Attention to detail
• Team collaboration

Job Type

• This is a Contract-to-Hire position with a duration of 26 Week(s).
• This is a hybrid position requiring some days on-site in Tewksbury, Massachusetts and some days remote.
• Work hours are from 8 AM to 5 PM, with two 10-minute breaks and a 1-hour lunch break. The position offers a hybrid work environment with 3 days from home and 2 days in the office.