Remote Customer Service Rep - Frederick, Maryland | CareerCircle
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Remote Customer Service Rep

Aston Carter


Posting ID: JP-002506314

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Frederick, Maryland
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This is a temporary position for the App Assist department in helping with scheduling interviews with applicants and conducting the interviews.

1. Conduct professional, courteous, articulate interviews and follow up calls with the proposed insured(s), building a positive rapport, to obtain all pertinent personal and medical information to meet or exceed standards.

2. Review documents, notes, and correspondence for additional/anecdotal information.

3. Accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and any other relevant information (e.g. reason for interview cancellation, special handling/requests, etc.) to ensure accurate processing and approval of all life insurance policy contracts.

4. Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.

5. Correspond effectively, using proper grammar and spelling, within the department, underwriting staff, vendors, and other ASU departments to assist in resolving problems, expedite business, and/or escalate for further handling.

6. Effectively communicate policies, procedures, and guidelines to internal and external customers.


Customer, Service, Administrative, Assistant, Call, Center, Attention, to, Detail, Communication

Additional Skills & Qualifications:

-3+ years of Customer Service (Call Center Preferred)

-Administrative/Organization a strength

-Computer Savvy

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Jessica Herbert

Phone: (240) 629-7103


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