Dispatcher Admin - Williamsport, Maryland | CareerCircle
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Dispatcher Admin

Aston Carter

12/07/2021

Posting ID: JP-002506142

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Williamsport, Maryland
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Description:

-->Always communicate with customers (Send service reminders to customers)

-->Check emails and Customer portals . Time ins needed eta ‘s Customer parts ordered to make sure schedule is full day for techs . I am noticing techs driving home because only one job on there schedule. It is important they have 8 hrs . Overtime is a must if there are jobs that need done for the techs . Make sure customers are aware before 7 and after 5 is over time. The decision is there’s to pay overtime before dispatch.

-->Begin quotes right away on HCP when tech is finished .

-->Assign Service Calls to Technicians per guidelines (Try to Group jobs based on location or job type,100 miles from tech available anything more then 100 miles decline job ;Make pms on schedule to fill the gaps in between calls and have three calls or three pms per day per tech . Try to have schedule filled by 3 pm for schedule next day . Do not leave anybody open before you leave for the day if possible. )

-->ENTER notes in SYSTEM: Set time for tech for customer past time on hcp to insure won’t be late and make sure all information needed is given to tech on hcp . Put all notes on job if it is you’re job and You ordered parts for tech . Enter directions on hcp notes that way tech has all necessary information . Following Process of service work .

-->Enter /Update Customer information on HCP best to do test email or send them email to respond

--> Utilize HCP to schedule next available day (Parts ordered go on HCP as event and also on notes for tech on job, PMs can be placed on there months ahead )

-->Use a waiting list for customers if we get really busy get information correctly of new customers and get them on hcp schedule

--> OTHER DUTIES: If no work go back through unapproved work in recent past work orders and contact the customers (Keep them busy with Maintenance to schedule more work)

Skills:

administrative support, dispatching, quotes, purchase orders, email, Service coordination, Customer service, outlook

Top Skills Details:

administrative support, dispatching, quotes, purchase orders, email, Service coordination

Additional Skills & Qualifications:

Service Coordination

Dispatch of technicians

Service Industry experience ( HVAC, Plumbing, Electrical)

Experience Level:

Intermediate Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Jessica Herbert

Phone: (240) 629-7103

Email: jherbert@astoncarter.com

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