Desktop Support Technician
Posting ID: JP-002662512
Tier 2 Desktop
A midsized Biotech founded on the basis of COVID-19 in
April 2020. They originally started with 250 employees and are currently
already at over 1500 employees. They have already acquired over 850 million
dollars of investment capital and recently expanded to North Carolina.
The Desktop Support Tech is being brought on to assist
in transition and support activities post acquisition of the Allston, MA
manufacturing facility. This Desktop resource will be responsible for laptop
encryption, and management of patching during this period. They will need to
have Windows OS experience (desktop), Active Directory experience, an
understanding of network security at the desktop level, O365 support, and
password resets. This is a day shift, preferably an early riser like our
current day shift tech who likes to come into the office early. Person will be
dedicated to staffing our ‘end user computing’ genius bar and other team
members will cover floats and sometimes afternoon.
o The Desktop Support Technician's role is to support and
maintain organizational computer systems, desktops, and peripherals. That
includes installing, diagnosing, repairing, maintaining, and upgrading all
organizational hardware and equipment while ensuring optimal workstation
performance. The person will also troubleshoot problem areas (in person, by
telephone, or via work order) in a timely and accurate fashion, and provide
end-user assistance where required.
o Support development and implementation of new computer
projects and new hardware installations.
o Perform on-site analysis, diagnosis, and resolution of
complex desktop problems for end users, and recommend and implement corrective
solutions, including off-site repair for remote users as needed.
o Install, configure, test, maintain, monitor, and troubleshoot
end user and network hardware, peripheral devices, printing/scanning devices,
presentation equipment, software, and other products in order to deliver
required desktop service levels.
o Construct, install, and test customized configurations based
on various platforms and operating systems.
o Collaborate with technology team members to ensure efficient
operation of the organization's desktop computing environment.
o Where required, administer and resolve issues with associated
end-user workstation network software products.
o Receive and respond to incoming calls, pages, and/or work
orders regarding desktop problems.
o Ensure that desktop connections, i.e. network jacks are in
proper working order.
o Prepare tests and applications for monitoring desktop
performance, then provide performance statistics and reports.
o If necessary, liaise with third-party support and PC
· Personal Attributes
o Ability to present ideas in business-friendly and
o Highly self-motivated and directed with keen attention to
o Team-oriented and skilled in working within a collaborative
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072