Posting ID: JP-002661697
This Mac support role is the primary point of contact for supporting a professional corporate office environment where analyst will support Apple Macs, mobile devices, MS Office, Outlook, VPN, hardware, software, and MACs (nice to have). Also will be providing audio visual, audio conferencing, and meeting room support, etc. at a level 2 support level. Analysts will partner with the Mac Engineer for projects as well as supporting customers directly onsite and remote. Key Responsibilities: • Troubleshoot and resolve support issues onsite and remote • Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy/procedures • Configure hardware / software to customer specifications • Identify continuous improvement opportunities with processes / support issues. • Create support documents as required. • Meeting room support onsite.
Mac OS, Troubleshoot, Hardware, Asset Management
Top Skills Details:
Mac OS,Troubleshoot,Hardware,Asset Management
Additional Skills & Qualifications:
Minimum Qualifications: • Must be extremely customer service focused • Must have excellent written and verbal communication skills • Must have professional attitude and demeanor
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072