Customer Service Agent - Remote | CareerCircle
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Customer Service Agent

Aston Carter

02/18/2022

Posting ID: JP-002656711

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Remote
Full Time
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Hiring ASAP: Customer Service Agent

Searching for candidates that are looking for a foot in the door opportunity to a worldwide company that is stable enough to have experienced no layoffs due to the COVID-19 pandemic. For the time being, this is a fully remote role that does plan to transition to an in office schedule for anyone commutable to Quincy, MA. There are no set dates for now to go back into the office but that is the plan. Anyone outside of MA would be working remotely permanently.

What is the company looking for?

  • At the end of the day, they are looking for people that are extremely passionate in customer service who can provide "white glove" and roll out the red carpet for their customers

What does the job entail?:

  • Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter information into internal system
  • Provide direct guidance and assistance to clients regarding company products, services and requests
  • Take ownership of potential problems, offering creative solutions through to completion/resolution
  • Exercise prompt and concise communication with clients and interdepartmental partners
  • Candidates will be responsible for providing the highest level of customer service to clients who are booking trips through the company, working with high-net-worth individuals – emphasis on providing a “white glove” customer service experience!
  • The ideal candidate is a team player (works well as a member of a group), detail-oriented (capable of carrying out a given task with all the details necessary to get the task done right the first time), and dedicated (devoted to a task, purpose, or mission with loyalty and integrity)
  • This is not a typical customer service role – candidates must possess excellent problem-solving skills, confidence, sound skills in decision making, be able to work under pressure, and handle angry clients if issues arise
  • This position is admin/office-based with a mixture of communication via phone and email with clients

Top Performer skills and experience:

  • Ability and passion to provide high quality customer service
  • Ability to withstand significant pressures driven by volume, pace, and challenging interactions
  • Aviation industry experience

Other skills and experience:

• Candidates must be passionate about customer service and providing white-glove customer service experiences and go above and beyond for clients

• Excellent communication skills (verbally and written)

• Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask

• Ability to handle confidential information is critical

• Proficiency with computers is mandatory (Microsoft Suite)

Education:

  • High School Diploma or equivalent required
  • College Degree preferred but not required

If you are interested, please apply directly or reach out to Travis Kohl at 617-535-3182 or tkohl@astoncarter.com

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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