IT Collaboration Tools Specialist - Waltham, Massachusetts | CareerCircle
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IT Collaboration Tools Specialist



Posting ID: JP-002663703

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Waltham, Massachusetts
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Responsible for delivering a high touch onsite and online user experience focused on engaging employees in the adoption of collaboration and tech tools by:

• Walking the floors to check in with employees and promote productivity and collaboration tools

• Connecting employees to onsite and online tech support

• Facilitating impromptu and scheduled deskside/small group open Q&A and in-person and virtual customized training 

• Hosting scheduled weekly presentations (i.e. Teams Tuesdays) and popup “Ask Me Anything” sessions in cafeterias from 11 am – 2 pm and scheduling virtual and customized sessions

• Pointing employees to digital resources including documentation, videos, and online training (i.e. O365 website)


Required Skills -

Skillset: In-person customer service, tech savvy, able to translate user’s issues and questions to connect with tech support and online resources, detail-oriented, personable

Experience with Microsoft products, O365, Zoom, etc

• Train users on available resources (O365 website, Zoom, etc), help desk numbers, direct dial to onsite tech support, and understanding of the environment

• Run program for 6 months and track number of users helped and employee sentiment

Additional Skills & Qualifications:

Good communication

Microsoft O365 is a must

Experience Level:

Intermediate Level

Additional Info:

32 hour work week, onsite Mon - Thurs

6 month+ contract

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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