Sales & Catering Systems Implementation Manager

Additional Information Manager, Sales and Catering Deployment
Job Number 23068528
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

The Manager, Sales + Catering Deployment, The Americas plans the implementation and delivers Marriott's Sales & Catering Solutions to Marriott properties and above property locations within the Continent. Works closely with Continent Sales, Revenue, IT, Finance and HR teams to ensure that both new and existing locations receive the appropriate Sales & Catering solution among Marriott supported solutions (e.g., CI/TY, SFAWeb/GPO, OneSource and / or Opera Sales & Catering with SFAWeb/GPO).

CANDIDATE PROFILE

Education and Experience Required

• High school diploma or GED and 4 years' experience in the business, sales and marketing, management operations or related professional area OR
• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 2 years' experience in the business, sales and marketing, management, operations, or related professional area.
• Previous experience with Marriott Sales Systems to include CI/TY or SFAWeb/GPO
• Demonstrated ability to deliver results under difficult conditions.
• Position requires travel - up to 75% in US/CAN

Preferred Experience

• Worked in a Sales, Events or Revenue Management role, manager level or above experience preferred.

CORE WORK ACTIVITIES

Sales & Catering Implementation

• Coordinates the pre-planning, training and delivery activities for the specific S&C solution (including all associated business process and reporting needs).
• Influences and mentors associates and leaders in the training and implementation process.
• Manages the on-site/remote implementation of supported systems and business process.
• Ensures all pre-cutover activities are complete and all user provisioning and IT/Network activities are in place prior to go-live.
• Manages projects within budget and ensures that the cost of delivery for each property does not exceed the cost of the pre-defined implementation costs of key solutions.
• Supports post-cutover stabilization and collects feedback on continuous improvement and communicate to S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C solutions in conjunction with other disciplines (e.g., PMS, IT, Reservations, etc.) and / or in-continent resources.
• Creates a strategic plan for business unit leaders to ensure successful use of sales and group technology.
• Identifies training gaps, provides feedback on existing training materials and curriculums and partners with Learning + Development to produce effective training materials.
• Manages compliance to training requirements and communicates results to property, continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-market implementation support of sales and group technology.
• Transitions property to post-implementation support model once deployment is complete.
• Provides detailed consultative collaboration to property, market and continent leadership in order for the business to improve use of systems, increases productivity of associates and assists in influencing the compliance of standard processes.
• Develops and fosters relationships with continent, market, property, franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported systems through system set-up, training, data conversion, validation, business processes and live support.
• Provides detailed, timely and written recommendations, current status and next steps with timely and effective trip reports, implementation documents and site visit recaps (schedule permitting).

Training and Content Development

• Delivers training, as needed, for CI/TY, SFAWeb/GPO, OneSource and related technology through digital learning, live/in-person and/or virtual training venues.
• Provides feedback on training materials and partner with Learning + Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluation and leader feedback.
• Understands system configuration and business process changes that impact training.
• Ensures training is consistent across all delivery methods and among the supported disciplines.

Supporting Operations

• Serves as an internal subject matter expert and resource for co-workers, application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are impacted by systems.
• Understands the systems and technology used by Marriott International and its impacts to sales, revenue management, event management and hotel operations.

Managing Change and Standard End-To-End Processes

• Promotes the organization's awareness, understanding, and use of enterprise standard end-to-end processes.
• Supports change management, communications and training as needed to drive process and tool adoption, implementation, and compliance.

Manage Internal and Administrative Processes

• Manages business travel and expenses according to the Marriott Travel & Expense policy and department guidelines.
• Provides timely trip reports, written recaps, follow-up, expense reports and other assignments.
• Works effectively across continents, cultures, languages and diverse business customs.

California Applicants Only: The salary range for this position is $70,838.00 to $151,428.00 annually.

Colorado Applicants Only: The salary range for this position is $70,838.00 to $137,661.00 annually.

New York City & Westchester County, NY Applicants Only: The salary range for this position is $85,714.00 to $151,428.00 annually.

Washington Applicants Only: The salary range for this position is $70,838.00 to $151,428.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.4616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?