Bilingual Customer Service Representative

Bilingual Spanish Customer Service Opportunity

Pay-$18 an hour

First Shift M-F

Hybrid Tuesday and Thursday

Columbia Md

Looking for 1 year of call center experience

Description:

The Call Center Representative is a key member of the back-office support team for our Automated Traffic Safety Enforcement program. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. Responsibilities include, but are not limited to: answering inbound calls, verifying violation images, validating vehicle information, processing and assisting with payments, and data entry. This position requires a high degree of efficiency, dependability, reliability, and accountability.

ROLE AND RESPONSIBILITIES

• These individuals will be taking calls from citizens who have received a notice about a parking violation

• Provides one-stop resolution and education to the public on programs and services

• Responsible for timely and accurate handling of calls and information, including incoming calls, documents, data entry, scheduling, and mailings

• Displays a positive, professional, and empathetic customer-focused approach

• Utilizes tools and online resources to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently

• Maintains programs and technical knowledge related to services for each client

• Exhibits effective communication skills tailored to each audience

• Able to document public interactions in a clear and concise manner