Social Media Customer Relationship Specialist (Remote After Training)

Social Media Customer Relationship Specialist Remote after training

Company // Leading American automotive company

Schedule // Fulltime. Need to be flexible early, mid, or late shift. Will work 40 hours per week. Shift bids occur Quarterly.

Location // Warren, Michigan (General Motors Tech Center – Newly Renovated)

Rate of Pay // NEGOTIABLE

Hybrid Remote (Remote after training)

Must Have(s):

4-Year completed bachelor’s degree

Ability to commute to the office Warren, MI.

1+ years’ experience supporting customers, strong written and verbal skills, experience with social media platforms

Benefit(s):

• Fun/Interesting workload that has Remote Possibility after training
• A cutting-edge team that cares and invests in your development
• Health Dental Vision 401k PTO Paid Holidays EAP(s) etc.
• Weekly pay

Overview: This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures and advertisements….

•      Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store

•      Create and manage cases for customers needing more complex assistance.

•      Manage existing case load, complete follow-up tasks and achieve operational metrics.

•      Proactively identify sales leads and educate in-market customers on product functionality and services.

•      Effectively and accurately document customer interaction

•      Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.

Other: Department size – 50+

• Company size – 90,000+