Marine/RV Warranty Specialist

Description:

Contract role. Could convert if they are doing well, or could get extended. Strictly a contract role to start out.

Core Hours: 8am to 5pm EST

Our client is the world’s largest recreational marine business. We are seeking a Warranty Claims Rep that will join our remote team (with core EST hours of operation).

This is an exciting opportunity where you will enter a position that requires close coordination with Customer Service, Quality, and Technical Support. The best candidate for this role should have the ability to review and comprehend contracts, process and record warranty claims data with integrity, and accept additional work load as delegated. The ideal candidate will demonstrate the ability to work independently, accept delegated workload and drive completion of tasks within a timely manner per processes as well as the ability to uphold the highest standard of professionalism.

Key Responsibilities:

• Work independently

• Review and understand existing warranty contracts and terms

• Provide warranty support to all channel partners, consumers, and internal customers

• Vet and process Warranty claims against warranty contracts in a timely manner

• Record detailed records of all RMA’s processed into the SalesForce CRM

• Execute rational judgment on when to escalate questions and concerns to team members

• Collaborate with Customer Service, Engineering, Field service, Product Management, Quality, or Tech Support as needed

• Correspond with Returns receiving team on associated Warranty claims

Skills:

Customer support, Call center, Customer service

Top Skills Details:

Customer support,Call center

Additional Skills & Qualifications:

Education and Experience Requirements:

• Minimum of two years of experience in a warranty, customer service or technical position within MARINE/RV/BOAT Equipment is REQUIRED!

• Strong interpersonal skills, ability to communicate at all levels of the organization

• Process and goal orientated

• Demonstrated history of independent work

• Experience with ERP database tools (preferably Oracle) desired

• Experience with CRM database tools (preferably Salesforce) desired

Skill Requirements:

• Strong interpersonal and communication skills

• Self-motivated, ability to work independently as well as collaborate with a large team

• Highly proficient with Microsoft Office (Excel, Word, PowerPoint)

• Ability to work remotely and in an office environment

• Ability to learn and apply learnings of technical trainings

Experience Level:

Entry Level