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Incident Manager

TEKsystems

07/19/2021

Posting ID: JP-002047258

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Allen Park, Michigan
Full Time
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Job Description

When there is an incident that happens, if it is high level/critical to the business (could be in the plants, or any building) this team gets notified. They are

then responsible for triaging the issue by getting the right technical individuals involved.  They will not be doing any technical work themselves, but need to understand the tech enough to know who to engage for these issues.  These issues could be anything from applications, infrastructure, to security. This person will get 3 months of training when they start to learn some of the internal tools that Ford uses. They will be responsible for 1-2 on-call days per week and they will have a weekend on-call rotation that they will get once every 2 months.  This role will be a Noon-8pm shift, so the candidate must be okay with that. 

Top 3 Skills

  1. 3+ yrs. in a similar infrastructure related role (Incident Management, Change Coordinator, Project Coordinator)
  2. Experience interacting with higher level leaders; they will need to be able to effectively communicate issues and escalations to management
  3. Ability to push on colleagues and have very strong follow up
    1. Excellent communication skills, both written and verbal are a must

 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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