End User Computing Specialist
Posting ID: JP-002662793
Seeking a qualified applicant for an End User Computing Specialist to be a member of their Service Desk team. This position delivers high quality customer service and support to the faculty and staff of the University of Michigan, and beyond. The successful candidate will exhibit proficiency with Windows, Macintosh, Android, and iOS amongst other platforms. A successful applicant should also have a high level of effective communications knowledge and experience in order to quickly discern and identify complex business relationships and offer appropriate assistance to correspond to a customer's ability with the appropriate priority. Communication skills must be both written and verbal and will be utilized with both internal and external end users. Applicants should be able to resolve situations where standard procedures have failed or proven ineffective in delivering quality outcomes.
Resolve incidents, service requests, questions inbound to their Service Desk, determine needs of their customers and guide them to the services that meet their needs, route and catalogue incidents that cannot be successfully resolved at the Service Desk, identify and seek resolution of systematic customer issues, create and curate appropriate documentation, participate in continual service improvement process
windows, Macintosh, android, iOS, Zendesk, remedy, phone, support, outlook, printer, office, troubleshoot, resolution, email, map, network, drives
Top Skills Details:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072