Support Specialist - Detroit, Michigan | CareerCircle
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Support Specialist

TEKsystems

02/23/2022

Posting ID: JP-002665517

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Detroit, Michigan
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Description:

Job Description

Minimum Qualifications

• 2 years of professional support experience with current version of Windows and/or MacOS and hardware/peripherals

• 2 years of experience or equivalent supporting enterprise communication suites, such as Microsoft Office365

• 2 years of experience or equivalent fielding incoming service requests via phone, chat, and email

• Demonstrated ability in creating technical documentation

• Ability to communicate technical issues to stakeholders with varying degrees of technical knowledge

• Ability to plan resolution and execute projects within a specified time frame

• Must be able to lift and carry a minimum of 50 pounds

• Ability to work in varying conditions, including both indoors and outside year-round

• Ability to participate in a weekly on call rotation performing weekend and evening support

• Availability to travel for project work and support

Skills:

Technical support, Customer service, Desktop, Windows 10, Office 365, Hardware, Phone support, Active directory, Troubleshooting, Help desk, Imaging, Servicenow, Mac

Top Skills Details:

Technical support,Customer service,Desktop,Windows 10,Office 365,Hardware,Phone support,Active directory,Troubleshooting

Additional Skills & Qualifications:

Preferred Qualifications

• Knowledge of service management tools such as Service Now, Cherwell, and Jira

• Experience using workplace and facilities management tools

• Experience using incident, task, and inventory tracking systems

• Experience building and maintaining relationships with vendors

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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