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Customer Service Representative **Remote - Must Be Local To East Lansing Area**

Aerotek

06/25/2021

Posting ID: JP-002180007

Full Time
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Looking for customer service representatives who have a passion to make positive impacts by helping others make smart energy decisions and reduce the global impact.

Description:

  • This is a customer service position for a utility servicing company.
  • The CSR must be friendly, professional and genuinely interested in the job.
  • There are NO SALES OR COLD CALLS. CSRs will be making outbound calls to current customers who have inquired about a service that the utility company they currently go through offers.
  • **Projects could include - Scheduling technicians to pick up refrigerators that need to be recycled
  • Scheduling energy saving technician to visit new home owners and make sure they have the most up to date energy saving equipment. This is a free service!


Remote Information:

  • CSRs will be working from home until Covid concern start to clear up. Will get a 3-4 week notice before returning back to the office. Must be local to East Lansing area.
  • Will provide equipment (computer, monitor, etc.) - Candidates will need to provide high-speed internet access and direct Modem access within quiet uninterrupted work area. (Speed test will be required)
  • Must have a quiet and clean workspace free of distractions.


Hours:

  • Must be shift flexible from 7am - 7pm M-F.
    • Will have a shift time range but start time could vary throughout the week - Will be 40 hours a week


Training:

  • Will last about 1-2 weeks, 8:00am- 5:30pm. At the end of the training will be assigned shift.

Skills & Qualifications:

  • 1 year Call Center experience in an inbound/outbound environment ideal but open to retail customer service experience
  • Prefers to work in a fast-paced environment
  • Data entry skills
  • Ability to navigate through several internet-based applications
  • Proficient in Windows-based computer programs with excellent navigation skills
  • Punctual and high attendance reliability
  • High School or GED

Contact Information

Recruiter: Chelsea Melvin

Phone: (480) 494-8116

Email: cmelvin@astoncarter.com

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