Customer Service Representative

*Aston Carter has Customer Service Opportunities in Grand Rapids, MI*

• Training onsite for the first 4 weeks.
• Training schedule 8:30-5 p.m.

Benefits:

• Remote after training!
• Growth Opportunities!
• Weekly Pay!

Responsibilities:

• Will handle inbound calls (60% of work day) and process claims (40%).
• This person will be responsible for handling inbound calls from customers with common questions about the status of a claim.
• Provide the highest level of customer service.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required, as well as the ability to handle all calls in a professional manner.

Qualifications:

• 1+ year of customer service experience (call center experience is preferred).
• Efficient in using a windows PC computer and navigating software systems.
• Home office space.
• Internet connection.

 Next Steps:

The Aston Carter recruiting team will reach out to discuss next steps in 10 business days.