Remote Customer Service (MICHIGAN ONLY)

Are you good with people, have worked in a call center before?! We are looking for you! YOU MUST LIVE NEAR GRAND RAPIDS, MICHIGAN or at least 30 minutes or LESS.

NO OUT OF STATES!!! Absolutely NO ONE OUT OF STATE WILL BE CONSIDERED. MICHIGAN RESIDENTS ONLY DUE TO ONSITE TRAINING!!!

Training Schedule: 8:30am to 5pm Monday through Friday (Onsite for 2-3 Weeks FIRST)

Permanent Schedule: 9am to 5:30pm after training.

POSITION SUMMARY: Provides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to processing claims, providing standard information, completing forms, determining the status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.

ESSENTIAL JOB DUTIES:

Assists consumers by providing highest level of customer service; remains professional and polite at all times.

Responds to standard questions and concerns from customers; follows-up with common questions to document the nature and status of the claim; communicates in a clear and educated manner.

Processes routine or standard claims and a variety of forms based the documentation and categorization of claims, informs customer of results and closes out the claim as appropriate; requests and reviews photos/receipts to complete processing if necessary.

Receives incoming calls from consumers to resolve claims; utilizes judgement and problem-solving skills to deliver accurate information in a timely manner; makes outbound phone calls to consumers; documents information as required.

Aids internal and external customers during the claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.

Skills:

Call center, claims processing, inbound calls, data entry, customer service, Microsoft office, insurance

Top Skills Details:

Call center, claims processing, inbound calls, outbound calls, Data entry

Additional Skills & Qualifications:

MUST HAVE:

- at least 1+ years of call center experience preferably in an escalated calls/claims setting

- de-escalation skills

- great verbal and written communication skills

- ability to work well independently and within a team setting

- must wear a mask in office if they are not vaccinated

NICE TO HAVE:

- claims experience

- data entry experience

Experience Level:

Entry Level

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