Chat Agent / Customer Service Representative - Remote | CareerCircle
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Chat Agent / Customer Service Representative

Aston Carter

01/17/2022

Posting ID: JP-002577114

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Remote
Full Time
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FULLY REMOTE CUSTOMER SERVICE REPRESENTATIVE

Description:

Dealer Chat Support:

  • Provide assistance to customers with their vehicle purchase process
  • Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
  • When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
  • Be a goodwill ambassador by courteous treatment of all customers

This group provides pre-sale consumer chat support for the companies dealerships. Instead of a potential car buyer going to a dealership and get pressured into buying, they can talk online, in real time, to a support agent who will answer any questions.

They are only supporting new/used car sales inquiries and take general service appointment questions. This is not general customer service.

Skills:

  • Writing Skills, Customer Service, Chat Support, Journalism, Marketing Communications, Sales, Dealerships, Data

Top Skills Details:

  • Writing Skills,Customer Service

Additional Skills & Qualifications:

MUST HAVE:

  • Strong reading comprehension and written communication skills. Writing skills are an absolute must
  • 2+ years of Customer service experience
  • Completed High School Diploma or G.E.D

NICE TO HAVE:

  • Bachelors degree (preferably a degree in Communications, English, Writing, or Public Relations)

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: McKay Jones

Phone: (248) 764-1694

Email: mckjones@astoncarter.com

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