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( WFH) Customer Service Representative

Aston Carter

Posted Thursday, June 29, 2023

Posting ID: JP-003876307

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Troy, MI
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Insurance Customer Service Associate

Troy, Michigan (17.00 USD/hour) (Paid Training)

Highlights of the job:

·       Industry: Call Center & Customer Service

·       Employment Type: Contract-to-Hire (4-months)

·       Hybrid schedule 2 days onsite and 3 days remote

Working with an extensive client base, Aston Carter is searching for entry level customer service representatives in Troy MI!

Benefits of this role:

·       Opportunity to work for one of the top Financial Organization in Michigan!

·       Work with a friendly team

·       Helpful and supportive leadership and executives

·       Benefits available on the first day of each month

A Day in the Role:

·       Will be handling about 50-80 inbound calls per day, sometimes outbound depending on situation.

·        This person will be responsible for handling inbound calls pertaining to mortgage questions.

·        Will receive questions from borrowers, insurance agents and financial institutions.

·        When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.

·        The candidates will be cross trained to handle all calls eventually.


·       Must have 6 months to 1+ year of customer service (food, retail, healthcare, business)

·       Must have at least a high school diploma

·       Microsoft Words, Outlook, Excel proficiency

·       Problem solver/ de-escalation handler

·       Able to multitask and prioritize when it comes to multiple complex projects or queues 

Next Steps:

·       The Aston Carter recruiting team will reach out to you to discuss next steps in 10 business days.

Contact Information


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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call center
customer service
data entry
inbound call