( WFH) Customer Service Representative

Insurance Customer Service Associate

Troy, Michigan (17.00 USD/hour) (Paid Training)

Highlights of the job:

·       Industry: Call Center & Customer Service

·       Employment Type: Contract-to-Hire (4-months)

·       Hybrid schedule 2 days onsite and 3 days remote

Working with an extensive client base, Aston Carter is searching for entry level customer service representatives in Troy MI!

Benefits of this role:

·       Opportunity to work for one of the top Financial Organization in Michigan!

·       Work with a friendly team

·       Helpful and supportive leadership and executives

·       Benefits available on the first day of each month

A Day in the Role:

·       Will be handling about 50-80 inbound calls per day, sometimes outbound depending on situation.

·        This person will be responsible for handling inbound calls pertaining to mortgage questions.

·        Will receive questions from borrowers, insurance agents and financial institutions.

·        When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.

·        The candidates will be cross trained to handle all calls eventually.

Requirements:

·       Must have 6 months to 1+ year of customer service (food, retail, healthcare, business)

·       Must have at least a high school diploma

·       Microsoft Words, Outlook, Excel proficiency

·       Problem solver/ de-escalation handler

·       Able to multitask and prioritize when it comes to multiple complex projects or queues 

Next Steps:

·       The Aston Carter recruiting team will reach out to you to discuss next steps in 10 business days.