Business Operations Associate

Description:

Client is looking for a Business Operations Associate to join their team and assist with administrative tasks.

A Business Operations Associate (BOA) is responsible for collecting invoices and entering billing information for clients' accounts. By finding and fixing errors, they are able to help clients' get paid faster and more accurately, and overall provide better service. This person will need to be extremely organized and detail-oriented.

The ideal candidate is a team player and able to motivate and hold team members accountable.

Responsibilities:

•Manage customer accounts; including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues

•Respond to inquiries about payment discrepancies

•Gather necessary data to assist Management with account specific decisions

•Manage client accounts receivable aging

•Audit account specific reports to ensure accurate billing and client specific information

•Manage customer specific reporting as needed

Skills:

Administrative support, Microsoft office, Data entry, Outlook, Microsoft excel

Additional Skills & Qualifications:

Must haves:

Office setting experience - minimum 2 years

Customer service or service industry experience - 6 months minimum

Must have a positive attitude

Possess strong written and oral English communication skills

Computer proficiency within Microsoft Office

Excel - intermediate level

Strong attention to detail

Nice to have:

2-3 years of relevant experience or Bachelor’s degree

Looking for:

- Someone that is resourceful and can build cross functional relationships to get answers from whoever they need it from

- Someone that is self driven (the managers are not micromanagers and don't want to have to be)

- Someone that tries to figure out an answer first before asking

- A great communicator for their internal customers

- Self accountability: setting and hitting your own deadlines

- Someone that can set up their own week

- Someone who is a great communicator, can ask for help, ask questions, problem solve, etc. (we want to under “why” any audits are off and get to the root cause)

- Excel knowledge

- Someone who enjoys numbers and being in spreadsheets day to day

- Humble team player, willing to own mistakes, help others, and hold other teams accountable!

Experience Level:

Intermediate Level