Loss Draft Associate
Posting ID: JP-002662820
Hours: 8am to 4:30pm during training, the first 2 weeks. Must not miss any time during this time. Schedule to stay the same after. Some flexibility within an hour each way.
ON-Site Position, they are looking at likely doing a hybrid schedule in the future.
20 to start on 3/7 and 20 to start on 3/21
Associates will assisting customers with claims on their homeowner’s insurance. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.
Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released
•Approx. minimum of 25 calls per day
•Customers can be very angry and upset at times
•Associates must be willing to listen and understand the customer’s frustration
•Must be able to stay calm under pressure
•Should not cut off the customers
•Be able to problem solve with the customer and make them feel at ease
• (An example would be – a storm damaging someone’s house – the homeowner want the house fixed as soon as possible, and doesn’t have the funds available immediately to pay for the repairs – Proctor will identify how much they can endorse to the customer at a time – may have to send inspectors out before they send the full 100% of the check
Will also be documenting all conversation and details into a multi-screen computer system
Very fast paced – ability to multitask and not take things personal when talking with a frustrated customer
Documenting into Excel
Candidates will go through intense training of shadowing and a little class work initially to understand the industry and the Proctor process
customer, service, loss, draft, claim, homeowner, insurance, property, restor, damage, storm
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Alexia Melgoza