Supplier Quality Engineer - Warren, Michigan | CareerCircle
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Supplier Quality Engineer



Posting ID: JP-002663106

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Warren, Michigan
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Quality Compliance Analyst /Systems Engineer 4

Major Duties and Responsibilities:

Manage/facilitate the Call Recording retrieval and tracking process

Manage/facilitate the Corrective Action process

Manage the Call Quality issues identification and Containment Process

Execute Root Cause Analysis for service variation related to policy and procedure, training materials and vendor compliance which lead to inconsistent service delivery

Define and develop the procedure for the reporting and communication of quality gap data to call center performance, process managers, and suppliers

Assist in the development and training of Quality Monitoring Service Team in key business areas

Assist in new call center launches

Assist in the development of level III Documentation as required

Support the QM Leader and NPD Analyst (cross trained)

Performance ISO 9002 audits

Required Skills/Experience:

High analytical abilities where problems are unusual difficult, conflicting and require multi-dimensional consequence analysis

Broad knowledge of call center business strategies and tactics

Understanding of industry standard quality methods and practices

3-5 years of call center experience relating to specific job function as identified within key job elements

Required Education/Training:

Bachelors degree


supplier quality

Additional Skills & Qualifications:


- Proven ability to manage multiple projects and tasks

- Effective written and verbal communication skills

- Proficient interpersonal skills and the ability to work effectively in a cross-functional team

- Proficient in using Microsoft Office Suite software

- Creative problem solving ability and a results orientation

- Comfortable with complex technical analysis


- Bachelor of Science in Engineering (Mainly Mechanical Engineering)

- 5-10 years of quality engineering experience

- Green Belt

- Black Belt

- Quality Certifications

- GD&T

- PPAP Knowledge/Understanding


- No interest in Automotive or Quality Engineering

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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