Supplier Quality Engineer - Warren, Michigan | CareerCircle
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Supplier Quality Engineer

Actalent

02/22/2022

Posting ID: JP-002663065

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Warren, Michigan
Full Time
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Description:

Quality Compliance Analyst / Systems Engineer

Major Duties and Responsibilities:

Manage/facilitate the Call Recording retrieval and tracking process

Manage/facilitate the Corrective Action process

Manage the Call Quality issues identification and Containment Process

Execute Root Cause Analysis for service variation related to policy and procedure, training materials and vendor compliance which lead to inconsistent service delivery

Define and develop the procedure for the reporting and communication of quality gap data to call center performance, process managers, and suppliers

Assist in the development and training of Quality Monitoring Service Team in key business areas

Assist in new call center launches

Assist in the development of level III Documentation as required

Support the QM Leader and NPD Analyst (cross trained)

Performance ISO 9002 audits

Skills/Experience:

Broad knowledge of call center business strategies and tactics

Understanding of industry standard quality methods and practices

Additional Skills & Qualifications:

MUST HAVE:

- Proven ability to manage multiple projects and tasks

- Microsoft Office Suite software

- Creative problem solving ability and a results orientation

- Comfortable with complex technical analysis

NICE TO HAVES:

- Green Belt

- Black Belt

- Quality Certifications

- GD&T

- PPAP Knowledge/Understanding

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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