

Supplier Quality Engineer
Actalent
02/22/2022
Posting ID: JP-002663065
Description:
Quality Compliance Analyst / Systems Engineer
Major Duties and Responsibilities:
Manage/facilitate the Call Recording retrieval and tracking process
Manage/facilitate the Corrective Action process
Manage the Call Quality issues identification and Containment Process
Execute Root Cause Analysis for service variation related to policy and procedure, training materials and vendor compliance which lead to inconsistent service delivery
Define and develop the procedure for the reporting and communication of quality gap data to call center performance, process managers, and suppliers
Assist in the development and training of Quality Monitoring Service Team in key business areas
Assist in new call center launches
Assist in the development of level III Documentation as required
Support the QM Leader and NPD Analyst (cross trained)
Performance ISO 9002 audits
Skills/Experience:
Broad knowledge of call center business strategies and tactics
Understanding of industry standard quality methods and practices
Additional Skills & Qualifications:
MUST HAVE:
- Proven ability to manage multiple projects and tasks
- Microsoft Office Suite software
- Creative problem solving ability and a results orientation
- Comfortable with complex technical analysis
NICE TO HAVES:
- Green Belt
- Black Belt
- Quality Certifications
- GD&T
- PPAP Knowledge/Understanding
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contact Information
Recruiter: Jean Chambers
Phone: (410) 579-3072
Email: jchambers@careercircle.com