Computer Support Specialist
Posting ID: JP-002664299
Responsibilities: Utilize ITIL principles to document, track, resolve and monitor issues within a ticketing system. Assists in training new staff members in IT policy and procedures. Assists in managing Active Directory user accounts according to policies and procedures. Coordinates the implementation of new systems, hardware, and programs for users, including modification or adjustments to current systems and/or programs. Ensures that hardware and software needed are available and creates end user support documentation. Responsible for ensuring end user machines are current with OS, driver and application patches. Provides guidance and direction to IT Service Desk staff. Schedules, prioritizes, assigns tasks & projects with staff for timely completion of support issues. Assist IT Service Desk Supervisor in the following ways: Function as the escalations point of the IT Service Desk. Diagnose, troubleshoot and resolve high priority and escalated issues in a timely manner. Fulfill project work and deadlines. Perform O365 and Active Directory administration tasks. Assist in the procurement of licenses and hardware purchasing. Assist with Windows Server 2008, 2012, 2016 systems maintenance, troubleshooting and management. This role will work closely with the Service Desk Supervisor and Network Manager for implementation and management of security and systems such as two factor authentication, next-gen anti-virus, and process automation and streamlining Experience Required: College degree and/or 5+ years of IT technical support and/or IT administration work experience. Must have excellent written and verbal communication skills. Must have experience operating and troubleshooting Windows-based PC's and laptops. Advanced knowledge of Windows operating systems such as Windows 7, 8, 10. Advanced knowledge of end-user computer hardware including Dell laptops, desktops, docking stations, monitors and printers. Extensive experience, preferably administrative, with Microsoft applications and services including Active Directory, O365, Outlook, OneDrive and SharePoint. Powershell experience is a plus. Past experience with endpoint management software such as Desktop Central or SCCM. Experience with general troubleshooting and configuration of Windows Server 2008+ operating systems. Experience with hosted cloud infrastructure systems. General network configuration and troubleshooting knowledge. Proven analytical and problem-solving abilities with focus on exceptional customer service. Experience working on projects and coordinating with other team members to meet deadlines
Active directory, Technical support, Windows, Desktop Support, Desktop, SCCM, SharePoint, O365, MS Office
Top Skills Details:
Active directory,Technical support,Windows,Desktop Support
Additional Skills & Qualifications:
Must have excellent written and verbal communication skills.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072