Collections Analyst

Description:

• Ensure the safeguarding of Enterprise assets through timely analysis of customer accounts receivable transactions combined with development and execution of a collection’s strategy to resolve unpaid, past due A/R
• Development and execution of basic collections strategies, within company policy, to resolve for slow payments, unauthorized deductions, etc. Identification and escalation of continued customer issues, accounts deemed high-risk, is in compliance with all company and department practices, policies and processes
• Develop a professional, effective, independent relationship with customers as part of the assigned collections portfolio, with a unified goal of paying Andersen, or its subsidiaries, in a timely and complete manner. All communications will occur in a timely and professional manner, with appropriate documentation and support for key customer decisions
• Establish cross-functional relationships in order to develop a network that provides world-class customer service, accurate and expedient problem resolution. Including but not limited to: Cash Application, A/P, Order Dept, Sales, Transportation, Logistics, Credit & Returns, Credit Granting, MDM, etc. Partners timely and effectively with the Sales’ organization to ensure clear understanding of customer payment issues, credit holds, dissolutions, etc.

Skills:

• Collections
• Excel
• Credit

Additional Skills & Qualifications:

• Minimum of combined 2+ years’ experience in Accounting, Customer Service, Credit & Collections with experience in best practices for an organization
• Excel skills - have to be proficient. Will be vlookups. Need to know how to Filter, Sort, Color Code, etc.
• Ability to navigate several systems
• Bachelors degree is a must.