Medical Appointment Scheduler
Posting ID: JP-002663889
THESE ARE ONSITE every day M-F.
Vaccination or exemption (medical/religious) required
The Scheduling Rep will be responsible to taking inbound calls within contact center environment. Patients will be calling to schedule an appointment at one of the 50+ clinic locations. The responsibilities will include verifying patients insurance, pre-registration and schedule their appointments at appropriate clinics, transferring to the CareLine (nurse line) when needed). This position will be very fast paced and more complicated than most scheduling positions because this individuals will be handling the scheduling responsibilities for all of the different specialty services which are offered throughout each of the Clinics.
(For example: Someone calls in stating that they have pain in a certain area, are they able to troubleshoot to schedule to the right dept, verify the doctor they are requesting is available based on calendar, verifying insurance is covered, etc). This is NOT a quick 3 minute doc appt call--they could have to set up separate appts for one person for lab, scans, and follow up appts. Most calls have 10-15 steps to follow so the training is intense to learn it all! May also take calls from multiple people in one household.
Patients are currently calling to schedule appointment for COVID testing. If a Patient calls in complaining of chest pains or having a hard time breathing, schedulers will have to transfer them to the nurse line immediately and not schedule their appt for COVID. This is important to note that not all calls are simple scheduling- they will require quick thinking decision makings that could save a life.
One call could be a simple call of a healthy patient calling in to schedule an appointment with their annual appointment with their primary doctor. They know which clinic, who they want to see and what time they are available.
Another call could be a very ill, upset or frustrated patient calling to schedule an appointment. They may raise their voice, give very little detail regarding their situation and the Appointment Center representative will need to ask probing questions, calm the patient down and be compassionate throughout the entire call.
Call will range from complex and intense to simple and standard appointment scheduling.
The candidate will need to be able to navigate through computer technology and use dual screens. Client uses EPIC for their scheduling system. HealthPartners also provides their employees with access to their internal website: the Undernet. Candidates are expected to problem solve by using resources in this database to answer complicated or unusual questions regarding the scheduling of an appointment.
Candidate can expect to take 60-70 calls/day with each call averaging a 7 minute talk time.
Appointment, customer service, incoming calls, transfer calls, Retail, Call Center Customer Service, Schedule Appointments, Scheduling, Healthcare, Patient Access, medical receptionist, medical scheduler, registration, clinic
Top Skills Details:
Appointment,customer service,incoming calls,transfer calls,Retail,Call Center Customer Service,Schedule Appointments
Additional Skills & Qualifications:
Client requires that all employees be Fully Vaccinated or have an Exemption (Medical/Religious) approved prior to starting
(Flu shot will be required or have exemption approved in sept/oct flu season 2022)
1+ years of client or customer interaction-- Front Desk or Face to Face resolving customer issues.
Understanding of the structure in this role (adhere scheduled breaks, constant sitting at a desk for 8 hours, back to back calls)
Working independently once working from home.
Things to verify in references:
Drive to persevere and overcome obstacles
Ability to take feedback
**NO TIME OFF requests in the first 90 days
Has not been let go from any previous position for attendance/tardiness
High School diploma/GED to apply
Preferred: Some type of healthcare experience (area of study/volunteer/previous work). Medical terminology is used throughout this role and needs to be learned.
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Nathalie Khotsombath
Phone: (952) 594-8634