IT Customer Care Representative - 100% Remote - Remote | CareerCircle
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IT Customer Care Representative - 100% Remote



Posting ID: JP-002661426

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One of TEKsystems largest clients is looking to move their agents to a standardized telephony system with industry-leading features and services. This migrations will give agents more capacity to focus their efforts on sales and growing their business.


This position is 100% Remote and opportunity with growth within the organization. Please apply for more details


This team will be heavily involved in:

  • Distribution and collection data from agents
  • Reviewing submitted data for accuracy
  • Follow up calls to agents about missing information or documentation
  • Reviewing results from pre-assessment questionnaire and analysis of the agent’s current infrastructure
  • Performing pre- and post- conversion calls to agents and perform functionality testing and ensuring agents have everything they need for the implementation
  • Provide education on the new phone system and be a support escalation point of contact
  • Primary point of contact for agencies in order to coordinate the night of porting (partner with project teams and vendors)
  • Continuously report internally on agent’s status

A candidate interested in this role should have the following qualifications:

  • Intermediate knowledge of Windows Operating system and support
  • Intermediate for technical support
  • knowledge of VoIP technology a plus
  • Strong communication skills
  • Strong Customer Service skills

Capabilities to multi-task in a fast-paced environment

  • Ability to work in a team environment
  • Execute day to day activities by prioritizing workflow
  • Ability to organize data completely and succinctly (few words; concise)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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