Patient Services Coordinator (REMOTE In MO)

Aston Carter Is Hiring For An Patient Services Coordinator

Description:

The Patient Service Coordinator is responsible for coordinating the onboarding of new patients, serving as a resource for the physician and their staff and as the primary contact for counterparts of the drug company. From the submission of the first prescription, to the initial contact to the patient, and regular follow-ups, the Sr PSC guides all new patients through the entire process of initiating therapy. Additionally, the Sr PSC supports ongoing therapy needs, conducts initial and annual benefit investigation. They will partner with internal departments to resolve customer issues as necessary.

Duties and Responsibilities:

-Ensure all necessary program information is correctly completed including prescription clinical information, consents, prior authorizations, purchase orders, payment processing, etc.

-Coordinate with the nursing team to set up in home nursing services or set up infusion services at an outpatient facility as needed.

-Complete initial benefit investigation and benefit explanation to patient, including financial assistance if needed.

-Educate patients regarding disease management programs and refer patients who chose to participate.

-Communicate with prescribers and payers, as needed, to complete intake process.

-Ensure proper billing for initial patient order.

-Arrange all necessary documents, drug and orders, and materials for initial shipment.

-Ensure all patient information is handled in a HIPAA compliant manner

-Handle inbound and outbound calls

-Assist with ongoing patient case management activities including but not limited to: delivery coordination, reimbursement support, alternate funding, adverse event reporting, etc.

Skills:

Customer service, Patient access, Health care, Insurance, Call center, Medical, Insurance verification, Customer service oriented, Medical terminology, Health insurance

Additional Skills & Qualifications:

-3 years of reimbursement experience

-Knowledge of pharmacy benefit and medical benefit insurance coverage

-Strong communication, problem solving, and customer service skills

-Ability to adapt and successfully handle unexpected situations

-Ability to obtain Pharmacy Technician license

Experience Level:

Entry Level

If interested in this opportunity please apply below.