Technical Support Analyst - Kansas City, Missouri | CareerCircle
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Technical Support Analyst

TEKsystems

02/21/2022

Posting ID: JP-002659630

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Kansas City, Missouri
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Description:

Client is looking for a technician with both hands on and over the phone technical support experience. They will be responsible for supporting tier 1 support tickets that come through Track IT ticketing system. This technician will need experience with supporting both hardware and Windows OS issues as well as printer set up.

• 1st Project they would be switching 100 machines from their old MDM management tool to Intune – Rebuild and reset machines – Roughly 3-4 machines per day

• Will also handle operations and over the phone support once the project is complete – Currently backlogged on some tickets.

• Know a little about Microsoft products and troubleshooting issues – Windows 10, O365, etc

• Know some Active Directory and setting up/taking down users.

• Do not need to have Intune experience since there will be training and a script.

• Procure, configure and install computer systems and peripherals

• Provide restorative or maintenance actions on hardware or software to resolve customer issues

• Escalate service desk tickets to the next level of support, in a timely manner, when necessary

• Record and track equipment requests

• Execute and document standard operating procedures for Desktop Support duties

• Other activities as assigned by the supervisor

Skills:

Windows 10, Windows OS, Troubleshooting Software, Dell Hardware, Printer Support

Top Skills Details:

Windows 10,Windows OS,Troubleshooting Software,Dell Hardware,Printer Support

Additional Skills & Qualifications:

• Candidate must be detail oriented, prompt, timely, organized, a team player, and able to work alone.

• Must be willing to learn new technology.

• Customer support must be courteous, friendly, confident and clear.

• Demonstrate flexibility and ability

• Will start out as a 6 month contract with a potential to go full time if a full time role opens up.

• 1 position for certain, could possibly have 2 spots open.

• Local Candidates - Currently on a hybrid schedule.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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