Solutions Manager - Maryland Heights, Missouri | CareerCircle
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Solutions Manager

World Wide Technology

12/13/2021

Posting ID: 5000747302706

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Maryland Heights, Missouri
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Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

 

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 7,000 individuals and closed nearly $12 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the tenth consecutive year!

 

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Solutions Manager to join our Global Services & Engineering (GS&E) team.

 

Why should you join the Global Services & Engineering team?

Our GS&E organization drives business outcomes for our clients, delivering large, complex, transformational solutions for our customers. We work with some the largest global clients to help them solve problems and achieve their business goals. Our talented teams of consultants, architects, and engineers create innovative, outcome-based solutions across our enterprise.

 

What will you be doing?

WWT Solution Managers combine outstanding market awareness and business acumen with an understanding of how complex solutions can be applied to solve customer problems. They will have the high EQ necessary to influence matrixed team members in aligning and prioritizing the work necessary to define, develop, and execute go-to-market solutions for WWT customers.

 

Using strong collaboration and organizational skills, a Solution Manager will have the ability to orchestrate competing priorities in an ambiguous environment while driving business outcomes, alignment, and understanding across technology domains and business functions at WWT. They will work with Solution Architects and other subject matter experts aligned to their solution area across multiple teams and organizations at WWT, including Sales, Services, Global Engineering, Global Solution Development, ATC Lab Services, Partner Management, and Marketing.

 

The Solution Manager will be responsible for defining measurements of success for the go to market and reporting on that success. An experienced candidate will bring best practices, frameworks, and guidance to the organization.

 

RESPONSIBILITIES:

  • Define, develop, and evolve the solution portfolio as dictated by customers and the market
  • Breaks down addressable market into a solution capabilities roadmap, allocating capabilities and releases using an Agile process.
  • Orchestrates the solution lifecycle from inception to planning our capabilities, how we market and enable on the solutions, through successful deployment at customers
  • Demonstrate balance between technology and business to effectively communicate technical topics, ideas, and suggestions to a variety of stakeholders.
  • Manage lighthouse customer opportunities and ensure complex account pursuits are well organized with the right SME's engaged
  • Report regularly to key stakeholders critical metrics that inform the organization on the status of the Solution
  • Proven ability to successfully manage multiple complex programs simultaneously
  • Reports to executives as needed and/or required for Solutions that warrant executive visibility and attention
  • Helps the organization to define, document, communicate, and implement best practices regarding solution management
  • Serve as the organization's evangelist for solution area.
  • Delivers results through others demonstrating the ability to lead through influence.
 

QUALIFICATIONS:

  • Experience defining, developing, and bringing new solutions to market with strong, results-driven business acumen
  • Track record of customer success, based on openness, trust, and delivering on commitments
  • Services background is preferred, with experience in Consulting, Service delivery and integration, Program/project management, tools, and templates 
  • Experience with Agile processes, e.g., Kanban board-driven development projects
  • Understanding of latest technologies, business drivers, emerging technology trends, and deployment options. How they can be applied in different solution scenarios.
  • Solid teaming skills across matrixed client, supplier, and geographically dispersed virtual teams; willingness to share ideas, documentation, and leading practices.  
  • Program/project planning, schedule development, scope management and cost management
  • Extensive experience in financial management and product cost estimation
  • Excellent written and verbal communication skills, including customers and executive-level presentations.
  • Strong business acumen & interpersonal skills; ability to negotiate with business partners
  • Advanced experience dealing with statement of work and assessing vendor contracts

Education

  • A Bachelor's degree in Engineering/Computer Science, Business Management, Science, or related discipline
  • Master's Degree preferred

Work Experience

  • Minimum of 10 years overall Tech industry experience
  • Extensive experience in project management and Client Account delivery management
  • Work experience in a professional services or IT services industry preferred
  • Prior experience in a Services Product Management or Services Solutions Management role highly preferred

Specialized Knowledge, Skills, and Abilities

  • As this is a role with global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone to partner with other WWT staff globally. 
  • This role may also include travel, both domestic and international.

 

Want to learn more about WWT Services? Check us out on our platform:

Services - WWT

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

 

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

 

Preferred Locations: MO, IL, AZ, DC, NY, TX and potentially others 

 

WWT has implemented a vaccine requirement for all of its U.S. workforce. All new hires must be fully vaccinated by December 8, 2021. Appropriate religious and medical accommodations will be made.


Job Number: #21-1193

Posting Locations:

Maryland Heights, Missouri

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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