Customer Service Representative

Description:

Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- 40-50 calls per day is average workload

- Inbound call center job supporting small commercial insurance operations. Will take calls from calls from agents, policy holders, & delegates of policy holders.

- Call average should be 6 minutes

Skills:

customer service skills, Customer service, Technical support, Help desk support, Call center, Insurance, Customer support, Data entry, Inbound call, Customer service call center, Retail, Claim, Service

Top Skills Details:

customer service skills, Customer service, Technical support, Help desk support

Additional Skills & Qualifications:

Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.

Experience Level:

Entry Level