Serves as Point of escalation for ATC Lab Technician – Installers, Admins

Serves as Direct point of contact for consumers of ATC services for issues relating to Datacenter Operations

Performs configuration of network devices and servers within the ATC Datacenters per written instructions

Performs Asset management and audits

Assists with datacenter facility operations and maintenance

Ownership or co-ownership of a wide range of customer facing ATC core services

Collaborates with cross-functional teams to support and suggest improvements to current processes

Trains and facilitates learning/onboarding of all new employees.

Participates in ATC quality audits and provides spot-coaching as appropriate

Works multiple projects in conjunction with helping manage the ticket queue

A minimum of 4 years' progressive experience in a related field

X

4+ years of Rack & Stack/Integration or DCIM

CompTIA A+ Certification

X

or

CompTIA Network+ Certification

X

or

Cisco Certified Network Associate (CCNA)

X

or

Associate-level certification

X

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Ability to lift between 5-50 pounds regularly

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Ability to work in temperature-controlled datacenters, 60F-90F

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Ability to handle Walk Ups and Direct Messages regarding tasks

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Must be able to balance personal workload with assisting newer team members.

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Strong communication skills (written, verbal, and presentation)

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Highly self-motivated and directed, with keen attention to detail.

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Ability to work independently and solve customer-facing problems in a timely manner

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Knowledge and understanding of datacenter infrastructure components.

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Must be familiar with data center industry standards regarding structured cabling and in-rack power

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Must be able to independently problem-solve issues related to in-rack power, structured cabling, space management and ATC processes

Up to 10% of the time

Domestic Travel only