Call Center Scheduler

STARTING ASAP!!

Description:

• Promptly answer phone calls (100/day) from patients and referents seeking behavioral health services

• Schedule and educate patients on behavioral health services for Minnesota clinics

• Process internal and external referrals

• Communicate scheduling outcomes with referral sources

• Verify and update patient demographic information

• Address patient complaints and concerns and escalate to management when appropriate

• Attend or review notes/recording for mandatory meetings and trainings

• Complete other duties as assigned by the Call Center Management Team

Skills:

customer service, call center

Additional Skills & Qualifications:

- 1 year call center experience, does not need to be within healthcare