(2nd Shift) Incident Response Manager

Description:

The biggest skills this resource needs is good communication and incident resolution experience. This can be in a technical aspect or lead or managerial type roles and they will have to explain these skills in the interview.

Roles and Responsibilities:

• Monitor day to day operation of large scale computing infrastructure involving 300+ applications.

• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.

• Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom)

• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.

• Assist in triage and incident management with collection and analysis of performance metrics

• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance

• Monitor and execute incident and change requests.

• Able to type and communicate in an effective manner

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT.

• Basic understanding of Windows and UNIX operating systems.

• Basic understanding of IT infrastructure and operations.

• Ability to identify and relay information and symptoms detected by monitoring tools.

• Ability to read and follow detailed instructions or procedures with minor supervision.

• Ability to work independently or in a team environment.

• Ability to communicate effectively in person, in writing, and over the telephone in English.

• Must be able to work from Eagan, MN location. No remote work from any other location.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or associated discipline

• Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics, Neustar, and ServiceNow.

• Working knowledge of IT Service Desk model.

• ITIL Foundation Certificate

• Experience working in large-scale IT environment.

• Experience with open source monitoring tools.

• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

• Experience with three-tier architecture.

• Local to the Eagan, MN area. This position does not provide relocation assistance

Skills:

Monitoring, incident management, triage, Noc, Ccna

Top Skills Details:

Monitoring, incident management, triage

Additional Skills & Qualifications:

Any experience with Systems Monitoring tools would be a nice to have - SolarWinds, Dynatrace, Nagios, Data Dog, etc.

Experience Level:

Intermediate Level