(2nd Shift) Incident Response Manager

Description:

The biggest skills this resource needs is good communication and incident resolution experience. This can be in a technical aspect or lead or managerial type roles and they will have to explain these skills in the interview. Roles and Responsibilities: • Monitor day to day operation of large scale computing infrastructure involving 300+ applications. • Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders. • Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom) • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution. • Assist in triage and incident management with collection and analysis of performance metrics • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance • Monitor and execute incident and change requests. • Able to type and communicate in an effective manner Basic Qualifications: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: • High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT. • Basic understanding of Windows and UNIX operating systems. • Basic understanding of IT infrastructure and operations. • Ability to identify and relay information and symptoms detected by monitoring tools. • Ability to read and follow detailed instructions or procedures with minor supervision. • Ability to work independently or in a team environment. • Ability to communicate effectively in person, in writing, and over the telephone in English. • Must be able to work from Eagan, MN location. No remote work from any other location. Preferred Qualifications: • Bachelor’s Degree in Computer Science or associated discipline • Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics, Neustar, and ServiceNow. • Working knowledge of IT Service Desk model. • ITIL Foundation Certificate • Experience working in large-scale IT environment. • Experience with open source monitoring tools. • Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email. • Experience with three-tier architecture. • Local to the Eagan, MN area. This position does not provide relocation assistance

Skills:

Monitoring, incident management, triage, Noc, Ccna

Top Skills Details:

Monitoring,incident management,triage

Additional Skills & Qualifications:

Any experience with Systems Monitoring tools would be a nice to have - SolarWinds, Dynatrace, Nagios, Data Dog, etc.

Experience Level:

Intermediate Level