Executive Level Support Engineer

Description:

We are currently seeking an Executive Level Support Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting a client of TEKsystems Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team. Prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Leader.

Top Skills Details:

Technical support, Help desk support

Additional Skills & Qualifications:

Essential Duties & Responsibilities:

To include, but not limited to the following:

o Manage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.

o Develop processes with new & existing technology

o Determine hardware/software configurations that best serve the business requirements

o Build vendor relationships

o Define technical requirements for applications and process

o Design system requirements based on use cases

o Develop system configurations based on user/business specifications

o Document new process for internal and client purposes

o Develop Knowledge articles for new process

o Document, test, deploy new hardware/software solutions

o Proactively address every concern from the team you support, daily

o Provide solutions to meeting room & event meeting issues onsite/offsite for presentations, audio & video calls using TEAMS & ZOOM; drive issues to resolution with vendors and internal partners

o Prioritize and maintain issue log in Service Now for supported staff; coordinate frequent communication with executive team

o Manage expectations with Executives and Executive Administrators

o Provide white glove support to Executives in A/V rooms, perform testing and troubleshooting when needed to provide solutions to Executives to continue their meetings

o Collaborate with cross-functional teams to support Executives

o Act and present self as extremely professional

Benefits: 

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)