Account Representative

Onsite role with 2 locations: Coon Rapids & St. Louis Park

Description:

Daily Responsibilities

Follow established policies, procedures, and training guidelines while making outbound calls to collect on deceased debt

Meet daily collection goals and productivity standards

Maintain queue of accounts with regular review, phone calls and miscellaneous follow-up work

Conduct fact-finding conversations with individuals to locate estate information and identify potential money sources

Establish payment arrangements with a sense of urgency and firm deadlines

Skip-trace accounts according to established practices provided in training

Assist in special projects as requested

Skills:

customer service, outbound calling, call center, telemarketing, customer service oriented, outbound calls

Additional Information:

Benefits (healthcare, dental, PTO, etc): medical, dental, vision, short term/long term disability, 401K, yearly performance/comp evaluations, PTO 16 days/year and holiday pay

Career Advancement/Financial Opportunity: HIGH earning potential, typically first year in this role hourly + commissions = 40K - 60K

Culture/Community Involvement: The culture is very calm and laid back, early outs of Fridays!