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Service Contract Specialist

World Wide Technology

Posted Wednesday, January 11, 2023

Posting ID: 5000917375200

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Why WWT?


Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.


At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,500 individuals and closed $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eleventh consecutive year!


Our Sales Operations Services team has an exciting opportunity for a Service Contract Specialist role. This is a remote opportunity, with the preferred location of St. Louis, MO. 


The Service Contract Specialist role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement. The CSS will work directly with the customer, WWT and OEM account teams to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure.  The CSS will play a role in the strategic planning and positioning of service renewals, including customer meetings and presentations. They will also work with the WWT Inside Sales Representative and Procurement Specialists the orders are properly set up and ordered in our system. This role is important for our overall success of achieving both team and corporate goals. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.


Responsibilities Include:

  • Build and maintain strong working relationships with WWT account teams, OEM account teams, internal operations and OEM operations teams.
  • Assist the WWT business units with identifying and quoting OEM service contract renewals.
  • Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management
  • Maintain proficiency in the use of OEM and WWT Service Contract Tools
  • Maintain good organizational skills to keep details organized for each opportunity or account in the Customer Profiles (deal id’s, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards)
  • Run and maintain reports as necessary for our customers for their OEM service contracts. Manage the monthly and quarterly meetings and true-up process for customers as applicable.
  • Work to ensure renewals are quoted in a proactive manner (beginning 90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
  • Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
  • Be a subject matter expert for our SCLO team, WWT account teams, internal operations teams and external customers for service offerings, contracts, policies and tools. Be able to discuss and demo our tools and processes.
  • Proactively work with our Lifecycle Services Team to identify additional opportunities outside the basic renewal to drive additional value.
  • Be creative in structuring deals and provide options for the customers based on their needs. Offer suggestions and advice around opportunities and options to our WWT and OEM account teams while driving higher margins.
  • Bring innovation around current processes and customer offerings to improve the SCLO team’s success and drive more value to our end user customer and OEM partners.


  • B.A., Business, Finance or other related field or equivalent work experience
  • 2-4 years of technology vendor relationship development experience
  • Experience quoting and renewing Cisco SMARTnet
  • Demonstrated relatable business process experience
  • Proficient PC skills (Microsoft Word, Excel)
  • Ability to work independently and/or on a team with minimal supervision
  • A subject matter expert in technology partner processes
  • Excellent communication skills

Personal Attributes:

  • Must have a passion for learning and continued education regarding OEM service offerings and policies, overall WWT go-to-market strategy and the Information Technology industry
  • Ability to prioritize and perform work in required time frames
  • Capability to multi-task and adapt to change
  • Ability to communicate effectively and in a timely manner
  • Excels at speaking in front of customers, groups, and video calls
  • Strong Organizational Skills
  • Detail Oriented
  • Ability to problem solve and think creatively
  • A willingness to do whatever it takes to get the job done
  • Proactive attitude and work ethic
  • Must be a team player


Want to learn more about WWT? Check us out here:

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program


** Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical exemption. **


Preferred locations: NY, MO, FL, NC, TX, AZ, IL, WA, MA, VA, OR, AL, LA, GA, NV, MN, OH, MI, WI, IA, SC


Job Number: #23-0045

Posting Locations:

Maryland Heights, Missouri

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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