Patient Care Coordinator

Patient Care Coordinator

Location: 100% Remote (US)

Experience Level: Intermediate

Employment Type: 12 month contract to hire

Salary: $23 per hour ($24hr if bilingual)

Hours: Shifts vary between 8:00am - 8:00pm EST

*Equipment is provided*

A Day in the Role:

Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions

Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy

Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient

Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy

Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives)

Maintains records in accordance with applicable standards and regulations to the programs/promotions

Establish relationships, develop trust, and maintain rapport with patients and healthcare providers.

Follow program guidelines and escalate complex cases according to program policy and procedures.

Liaison between Program Management, Healthcare Providers and Manufacturer

Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources

As a program’s “eyes and ears”, works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness

Improve patient outcomes through advocacy, communication, education and facilitation of services

Understand health and disease states of patients of the programs/promotions

Maintains a high level of ethical conduct regarding confidentiality and privacy

Conflict Resolution

Other responsibilities as assigned

Benefits of this Role:

• Weekly paychecks
• Great benefits including medical and dental
• Opportunity for advancement

Qualifications:

·       2+ years of Call Center + Healthcare Experience

Necessary Skills:

Prior Authorizations | Insurance Verification | Customer Service

Apply today!