Product Manager - WEM Contact Center Technology
Lowes
Posted Monday, May 1, 2023
Posting ID: 2579450BR
Charlotte, NC
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Job Summary:
The Product Manager owns the vision and strategy, roadmap, and feature definition for cross-functional and/or highly complex products. Responsibilities include defining the roadmap as well as planning and managing products and product features through the product development process. This role manages the product backlogs for a product while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. The individual in this role identifies and manages projects with a high level of autonomy. He/she manages multiple product designs at any given time while partnering closely with the business to understand pain points and develop the go-to-market strategy.
Key Responsibilities:
• Build OKRs for product scope to support product portfolio and organizational OKRs. Drive alignment with business partners
• Own customer/user journey for a given product/feature level
• Take decisions that impact user experience on feature usability with engineering
• Define and measures customer success metrics (customer happiness, efficiency, ROI)
Work autonomously to deliver towards OKRs
• Develops and manages the product roadmap, demonstr ating expertise at the product group level, building partnerships with relevant stakeholder teams, and making trade-off decisions for multiple products in a product group
• Leads the development process by reviewing demos with the technology team and validating acceptance criteria for all products in the product group; and reviewing the development work and resolving escalated issues and bugs at a product group level
• Leads large, highly complex product launches by working with relevant stakeholders to develop launch and go-to-market plans, reviewing and resolving issues and blockers in partnership with team members that may delay the launch or impede the success of product(s)
• Manages scaled launches, sometimes of multiple complex products, in collaboration with leadership
• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration; contributes to post-launch reviews and drives incorporation of feedback in future product releases
• Represents team in product group-level discussions with internal and external stakeholders; uses data analysis to address complex and ambiguous problems that often involve multiple stakeholder teams and span across products in a product group
• Works with relevant internal and external stakeholders to identify and prioritize product group-level customer issues and customer experience gaps; uses findings to determine short and medium-term risk and opportunities for the product group and drive further customer adoption
• Uses analytics to monitor product KPIs and ensure success metrics are being met; identifies opportunities for testing and product/product group enhancements based on results
• Attends business reviews, providing critical input and expert insight into to inform the development of new products
• Maintains a prioritized product backlog based on defined business value, aligning with Product Strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
• Aligns efforts across product teams, prioritizing as necessary, and driving/facilitating execution to maintain focus and appropriate momentum
• Builds and leverages solid working relationships with business and product stakeholders, other Product Managers, user experience and technology teams to facilitate successful product implementation
• Provides UX/UI approval for assigned products
• Provides direction to cross-functional teams, including engineering teams and business functions, communicating the product/product group roadmap and keeping everyone informed of updates
• Builds strong relationships with cross-functional departments (e.g., Learning & Development, Operations, Merchandising, Marketing) as well as Application/Services Vendors to ensure the necessary support is available during product delivery
Minimum Qualifications:
• Bachelor's degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 5 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing
• 3 years of experience in product and/or experience management
• Strong writing ability
• Experience in an agile software environment
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables
Preferred Qualifications:
• Experience integrating and managing Workforce Engagement Management (WEM) technology solutions.
• Master's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• CSPO Certification
• Experience collaborating closely with senior leadership
• Experience providing guidance and direction to cross-functional teams
Qualifications
Minimum Qualifications
• Bachelor's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 2 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing
• 1 year of experience in product and/or experience management
• Strong writing ability
• Experience in an agile software environment
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables
Preferred Qualifications
• Master's Degree in Business Administration or similar advanced degree
• CSPO Certification
About Lowe's:
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $55,600.00 - $140,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
The Product Manager owns the vision and strategy, roadmap, and feature definition for cross-functional and/or highly complex products. Responsibilities include defining the roadmap as well as planning and managing products and product features through the product development process. This role manages the product backlogs for a product while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. The individual in this role identifies and manages projects with a high level of autonomy. He/she manages multiple product designs at any given time while partnering closely with the business to understand pain points and develop the go-to-market strategy.
Key Responsibilities:
• Build OKRs for product scope to support product portfolio and organizational OKRs. Drive alignment with business partners
• Own customer/user journey for a given product/feature level
• Take decisions that impact user experience on feature usability with engineering
• Define and measures customer success metrics (customer happiness, efficiency, ROI)
Work autonomously to deliver towards OKRs
• Develops and manages the product roadmap, demonstr ating expertise at the product group level, building partnerships with relevant stakeholder teams, and making trade-off decisions for multiple products in a product group
• Leads the development process by reviewing demos with the technology team and validating acceptance criteria for all products in the product group; and reviewing the development work and resolving escalated issues and bugs at a product group level
• Leads large, highly complex product launches by working with relevant stakeholders to develop launch and go-to-market plans, reviewing and resolving issues and blockers in partnership with team members that may delay the launch or impede the success of product(s)
• Manages scaled launches, sometimes of multiple complex products, in collaboration with leadership
• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration; contributes to post-launch reviews and drives incorporation of feedback in future product releases
• Represents team in product group-level discussions with internal and external stakeholders; uses data analysis to address complex and ambiguous problems that often involve multiple stakeholder teams and span across products in a product group
• Works with relevant internal and external stakeholders to identify and prioritize product group-level customer issues and customer experience gaps; uses findings to determine short and medium-term risk and opportunities for the product group and drive further customer adoption
• Uses analytics to monitor product KPIs and ensure success metrics are being met; identifies opportunities for testing and product/product group enhancements based on results
• Attends business reviews, providing critical input and expert insight into to inform the development of new products
• Maintains a prioritized product backlog based on defined business value, aligning with Product Strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
• Aligns efforts across product teams, prioritizing as necessary, and driving/facilitating execution to maintain focus and appropriate momentum
• Builds and leverages solid working relationships with business and product stakeholders, other Product Managers, user experience and technology teams to facilitate successful product implementation
• Provides UX/UI approval for assigned products
• Provides direction to cross-functional teams, including engineering teams and business functions, communicating the product/product group roadmap and keeping everyone informed of updates
• Builds strong relationships with cross-functional departments (e.g., Learning & Development, Operations, Merchandising, Marketing) as well as Application/Services Vendors to ensure the necessary support is available during product delivery
Minimum Qualifications:
• Bachelor's degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 5 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing
• 3 years of experience in product and/or experience management
• Strong writing ability
• Experience in an agile software environment
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables
Preferred Qualifications:
• Experience integrating and managing Workforce Engagement Management (WEM) technology solutions.
• Master's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• CSPO Certification
• Experience collaborating closely with senior leadership
• Experience providing guidance and direction to cross-functional teams
Qualifications
Minimum Qualifications
• Bachelor's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 2 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing
• 1 year of experience in product and/or experience management
• Strong writing ability
• Experience in an agile software environment
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables
Preferred Qualifications
• Master's Degree in Business Administration or similar advanced degree
• CSPO Certification
About Lowe's:
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $55,600.00 - $140,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
Contact Information
Email: at-jobfeeds+lowes@careercircle.com