PC Technician

Description:

The U.S. Special Operations Command (USSOCOM) is responsible for organizing, training, equipping, and employing all U.S. Special Operations Forces. USSOCOM, headquartered at MacDill Air Force Base in Tampa, FL, and comprised of a headquarters, four Components (U.S. Army Special Operations Command [USASOC]; Naval Special Warfare Command [NAVSPECWARCOM]; Air Force Special Operations Command [AFSOC] and Marine Corps Special Operations Command [MARSOC]), a sub-unified command (Joint Special Operations Command [JSOC]), and Theater Special Operations Commands (TSOCs).

The objective of SITEC II is to provide information technology services for global Special Operations Forces (SOF). The effort will provide specific requirements at the Task Order level, but includes activities such as:

• Enable and improve IT in support of mission operations and customer satisfaction

• Provide reliable SIE core services worldwide

• Provide flexible and scalable services for all SOF site-unique requirements

• Foster innovation while providing an agile approach to insert new technologies

• Establish flexible and scalable contracts

• Align SIE services with the Joint Information Environment

PC Technician candidates need excellent problem-solving and customer service skills, as well

as extensive experience with desktop hardware, software applications, operating systems and

network connectivity. They must be customer service-oriented and proactive in anticipating and

resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray).

Typical duties include:

Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

Installing and configuring application and operating system software and upgrades

Troubleshooting and repairing hardware and network connectivity issues

Removing old equipment and performing data migration to new machines

Maintaining an inventory of installed software, managing software licensing, and creating

policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

Certification Requirements: DoDD 8570.01-M compliance

Experience Requirements: At least three years of previous experience working as a PC