PC Technical Support

Description:

Company:

Major Healthcare organization located in Greenville, NC provides trauma, rehabilitation, and outpatient health services to more than 1.4M people in 70 locations across 29 counties. In an average year, about 80,000 inpatient, 460,000 outpatient and 3,000 newborn visits are treated here. The clinical staff includes more than 500 physicians and 1,200 nurses.

Team/Future:

The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. These 4 technicians will work his 13 other onsite employees. The current need for these technicians is to help elevate some of the pressure as the hospital is upgrading 15,000 end points. they will also play a role in the future upgrading from Windows 10 to Windows 11.

Duties:

These technicians will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more.

This Hospital has a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 7 to 10 is a nice to have. The hospital will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in the winter of 2023.

Skills:

Desktop, Technical support, Deployment, Imaging, Troubleshooting, Windows 10, networking protocols, Customer service, Migration

Top Skills Details:

Desktop, Technical support, Deployment, Imaging, Troubleshooting, Windows 10

Additional Skills & Qualifications:

Active Directory- ability to tell where a machine is locate it, and some group policy.

Windows 11 operating system

Experience Level:

IT Degree or 1 Year of PC Support