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100 % REMOTE POSITION

Aerotek

01/21/2021

Posting ID: JP-001989627

Full Time
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100% REMOTE POSITION HIRING ASAP PLEASE CALL OR TEXT LAUREN @ (707) 809-5864‬

Description:

-Supporting the CA Department of Health

-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

-Track and document all inquiries using the applicable systems.

-Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

-Complete associated tasks according to the established guidelines.

-Track and document all inquiries using the applicable systems.

-Meet Quality Assurance (QA) and other key performance metrics.

-Facilitate the fulfillment of caller requests for materials via mail, email, or download.

-Transfer/refer consumers to appropriate entities according to the established guidelines.

-Escalate calls or issues to the appropriate designated staff for resolution as needed.

-Facilitate translation services for non-English speaking callers according to procedures.

-Attend meetings and training's as requested and maintains up to date knowledge of all programs and systems.

-Will be reading off of scripts to answer questions.

Skills:

customer service, data entry, call center, Csr, Inbound call, Bilingual

Top Skills Details:

-Call Center

-Healthcare

-Customer Service

Additional Skills & Qualifications:

Languages:

-English

-Spanish

Requirements:

-Customer Service Experience

-Strong Telephone Skills

-General PC skills; Strong Data Entry Skills

-Attention to detail

-Ability to multitask

-Ability to respond to and resolve customer problems/needs.

**High School Diploma is REQUIRED **

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Lauren Mugnaini

Email: lmagnaini@aerotek.com

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